Palo Alto Authorized Global Training Partner Logo

Firewall Training

Troubleshooting (EDU-330)

Palo Alto Networks Authorized Global Training Partner Logo

Award-winning live online course

Experienced Instructor

Virtual Lab Access

Video Recordings

What you’ll learn

The Palo Alto Networks Firewall Troubleshooting (EDU-330) course is an instructor-led training that will help you to:

  • Understand the underlying architecture of the Next-Generation FireWall and what happens to a packet when it is being processed
  • Investigate networking issues using firewall tools including the CLI
  • Follow proven troubleshooting methodologies specific to individual features
  • Analyze advanced logs to resolve various real-life scenarios
  • Solve advanced, scenario-based challenges

In the Firewall Configuration and Management (EDU-210) training, students will learn everything about how to configure the Next-Generation FireWall. This is all good if things are working, but what if they aren’t? This is what the Firewall Troubleshooting (EDU-330) course is all about — to give network security engineers the tools and techniques they need to effectively troubleshoot any issues related to the Firewall or even to provide proof that the problem is not related to the FireWall. Please see the course content for the detailed agenda.


Get a taste for the course by watching the video in this blog post where one of our instructors teaches a sample module on Demystifying the FireWall Flow Logic.

Best Practices & Real Life Experience

​Let the Experience and Passion of our instructor guide you – Consigas is an Authorized Global Training Partner and was recognised with the “Excellence in Training Award” in 2019 and 2016 by Palo Alto Networks. The difference is made by our instructors who have many years of field experience which they bring with them into the classroom.

All of our instructors are security consultants that design, implement, migrate, manage and support Palo Alto Networks solutions all day, every day. It’s this experience that they bring into the classroom to explain not only the theory but how to use the FireWall in real-life. Customers tell us that this is most valuable for them and what differentiates our training from most other training partners.


The Firewall Troubleshooting (EDU-330) course covers parts of the content required for the PCNSE “Palo Alto Networks Certified Network Security Engineer” certification.

The recommended enablement path for the PCNSE certification is first to take the “Firewall: Configuration and Management” (EDU-210) course followed by the “Panorama: Managing Firewalls at Scale” (EDU-220) and the Firewall Troubleshooting (EDU-330) in either order.

Video Recordings

It’s impossible to remember everything in live training, which is why we are recording the online class and share the video with you. If you like to start studying right away, we can share the videos of a previous course and lab access immediately once your booking is confirmed.

Lab Access for 3 month

You will have access to your own dedicated lab which you can use not only during the Palo Alto 330 class but for a full three months without any time or usage limit. Your virtual lab consists of a Client Workstation, a FireWall and an Extranet Server for practical exercises as described in the lab guide.


  • Level: Advanced
  • Duration: 3 days (delivered either over three full-day or five half-day sessions – see class schedule)
  • Format: Instructor-led lecture and hands-on labs delivered either as live online training or presential classroom course
  • Platform support: Palo Alto Networks Panorama and Next-Generation FireWalls running PAN-OS operating system

Target Audience

Security Engineers

Security Administrators

Security Operations Specialists

Security Analysts

Support Staff


The “Firewall Configuration and Management” (EDU-210) course or equivalent practical experience working with the Palo Alto Networks Next-Generation FireWall is a prerequisite to taking this EDU 330 Palo Alto Troubleshooting course. Participants must have strong practical knowledge of routing and switching, IP addressing, network security concepts, and at least six months of on-the-job experience with Palo Alto Networks FireWalls.


Can I take the Palo Troubleshooting course online?
Yes, we are offering all courses as instructor-led online training. Students join a web meeting (Zoom) which the instructor uses to explain all the topics using the official Palo Alto Networks training slides as well as a lot of whiteboarding and live demos. In addition, students have access to their own dedicated lab to put the theory into practice. We are running Palo Alto Networks courses online since 2013, and with this, our instructors have gained a lot of experience in delivering virtual classes.


Do you offer classroom training?
Yes, we offer classroom training as public classes in our own facilities or dedicated training at the customer’s premises. Please check the availability of public classroom courses under “Price and Dates” or request a quote for dedicated on-site training.


Will I receive an official coursebook?
Yes, you will receive the official Palo Alto Networks coursebook. It includes all the slides and a more detailed description of the topic shown in the slide. We will also record the Palo troubleshooting training, and the instructor will share the videos and the whiteboard drawings that he presented during class. The coursebook can be chosen in electronic version as an OnSecure Secure eBook or as a hardcopy. Please note that to deliver a hardcopy coursebook in time, we require a confirmed course booking at least ten business days before the class’s start.


Can I print the electronic coursebook?
Yes, Palo Alto Networks allows printing the electronic coursebook via the eBook reader.


Will I receive an official certificate of completion?
Yes, we will send you an official Palo Alto Networks certificate of completion after attending the course.

“Students Love Our Instructors”

Palo Alto Training Excellence Award
Palo Alto Networks Online Training

Experience & Passion

The difference is made by our instructors who have many years of field experience which they bring with them into the classroom

Palo Alto Authorized Global Training Partner Logo

Top Companies choose Consigas to build in-demand firewall skills

Top Companies choose Consigas to build in-demand firewall skills