Terms and Conditions

1. Training Scope

The training provided will follow the details specified on our webpage or as explicitly outlined through direct communications, such as emails. We ensure our training matches these descriptions so that you get the most out of our courses.

2. Technology Requirements

Bring your own PC, and for those joining us virtually, stable internet and a USB headset are must-haves. Built-in mics? They’re like the free coffee in the lobby: they’ll do in a pinch, but it’s not why you’re here.

3. Rescheduling Policy

Life doesn’t always stick to a plan, and neither do we. If you need to reschedule your training session, just let us know at least 10 business days in advance. We’re also happy to make an exception and reschedule on shorter notice if we have sufficient participants to proceed with the class.

• Participant Substitution: Swap out participants anytime before the start, just make sure they haven’t logged in and accessed the training materials, as accessed coursebooks cannot be replaced.
• No Shows: If circumstances prevent you from attending your scheduled class and you couldn’t notify us in time, please reach out to discuss options. We’re all about second chances, although standard policy does not guarantee a refund or rescheduling in such cases.
• No Refunds: For cancellations outside any statutory cancellation or refund rights, we do not offer refunds for booked training sessions. However, we are more than willing to apply your payment towards another course. This does not affect the refund offered under Schedule Changes.

4. Schedule Changes

In the rare event that an instructor is unexpectedly unavailable, we may need to reschedule your class. If no alternate instructor is available and the new schedule doesn’t work for you, you have the option to receive a full refund.

5. Instructor Assignments

We aim for consistency in our training, but please note that instructor assignments may vary based on availability and are not guaranteed to be specific individuals.

6. Copyright and Usage of Training Materials

Our training materials are for your eyes only. You agree not to share, alter, or redistribute any training materials provided. These materials are protected by copyright and are intended solely for your personal educational use.

7. Recording Policy

We record our training sessions and share the recordings with participants after the course to support their learning and future reference. If you prefer not to be recorded, please tell your instructor. We will then stop recording that session and provide a reference recording from a previous class instead.

8. Data Protection and Privacy

At Consigas, protecting your personal information is fundamental to our business ethics. We assure you that your information is not sold, rented, or traded with other companies for marketing purposes. Our Privacy Policy outlines how we handle your personal data with transparency and care. We may share your personal information with trusted partners like Palo Alto Networks and OnFulfillment for course-related purposes, as well as with service providers who help us deliver and improve our services. Service providers acting on our behalf must process personal data under appropriate data-protection terms. Some recipients act as independent controllers for certain purposes, as explained in our Privacy Policy.

9. Ethical Conduct

We’re all about good vibes and great learning. Disrupt the peace, and we might have to show you the virtual door. We encourage a respectful and conducive learning environment. Should any participant’s behaviour disrupt the course or affect others, we reserve the right to take appropriate measures. We believe in fostering a positive and inclusive training atmosphere for all attendees.

10. Limitation of Liability

We’re here to train, not to entangle in legal battles. For business bookings, our responsibility for a claim is normally capped at what you’ve paid us for that booking. That’s a limit, not a get-out-of-jail-free card: some responsibilities can’t be capped, and your legal rights still apply. The details below explain where the line sits.

11. Force Majeure

Should the sky fall or the earth shake, we may need a new date in the diary. If something beyond our reasonable control stops a class, we’ll work with you on rescheduling or another course. Our Schedule Changes refund promise and your legal rights still stand, Mother Nature doesn’t get to rewrite those.

12. Feedback and Complaints

Love it? Hate it? Have an idea? Talk to us after class or shoot an email to operations@consigas.com. Your two cents might be worth a fortune in improvements.

13. Dispute Resolution

Got a beef? Should any disputes arise related to our training services, we encourage you to first contact our training team at operations@consigas.com to attempt to resolve the issue amicably. Can’t sort it there? Irish courts are our usual next stop. If the law gives you the right to take it to a court closer to home, that door stays open too.

1. About us and these terms

1.1 Supplier. These terms govern training supplied by Consigas Limited, a company registered in Ireland under company number 524218, with its registered office at 6–9 Trinity Street, Dublin, D02 EY47, Ireland ("Consigas", "we", "us" or "our"). Contact us about training, bookings, cancellations or complaints at operations@consigas.com, or write to that address. Our current telephone contact is provided with the booking information before a contract is made.

1.2 Scope. These terms cover our live instructor-led Palo Alto Networks training and the materials, recordings and training-lab access included in the booking. Standalone lab rental is covered by section19 and the general provisions identified there. Consultancy services and agreements to become a Consigas reseller are covered by separate terms.

1.3 Customer and participant. The "Customer" or "you" is the person or legal entity identified as the contracting customer in our booking confirmation. A "Participant" is an individual attending the course, whether or not that individual is the Customer. A booking contact, learner, payer, purchase-order issuer or credit owner is not automatically the Customer merely because we hold their details.

1.4 Business and consumer bookings. A "Business Customer" buys in the course of a trade, business, craft or profession. A "Consumer" is an individual buying wholly or mainly outside their trade, business, craft or profession. Classification depends on the actual circumstances. Payment with a personal card, self-funding or attendance by an employee does not, by itself, determine the contracting customer's status. Section 16 applies to qualifying consumer bookings in addition to the other protections stated throughout these terms.

1.5 Authority. A person placing a booking for an organisation must have its authority to do so. The booking must identify that organisation accurately. Arranging a third-party payment does not transfer the contract or make the learner personally responsible for another customer's invoice.

2. How a booking becomes a contract

2.1 Information before booking. Before you commit to a booking, we will provide or identify the course, dates and times, delivery format, teaching language, venue or online arrangements, included services, material requirements, price and currency, applicable taxes, payment arrangements and these terms. Course-specific information and any agreed variations form part of the booking.

2.2 Requests and acceptance. A request to book is an offer to buy the identified training. We accept it when we expressly confirm in writing that the booking is accepted. An automated receipt that only acknowledges a request, a quotation, a payment request or a payment receipt does not by itself confirm a course place unless it also expressly accepts the booking. The actual confirmation will identify the contracting customer, participants where known, course and payment arrangements. This describes our intended booking process; it does not override a contract already formed under applicable law through our communications or conduct.

2.3 Free and preliminary actions. An enquiry, quote request, waiting-list request or free provisional reservation does not by itself create a confirmed booking or an obligation to pay. A provisional reservation becomes a paid booking only through an expressly agreed conversion and our acceptance under section 2.2. Expiry of a free hold does not create a cancellation fee.

2.4 Confirmation and retained copy. We will provide the accepted booking details and the applicable terms by email or another durable form that you can keep. You should retain them. The version accepted for a booking applies to that booking; later website edits do not retrospectively change it. For a consumer distance contract, the confirmation will include the required pre-contract information not already supplied on a durable medium and will be supplied within the legally required time, including before performance begins where required.

2.5 Reading the documents together. The overview explains the principal terms; this detailed part supplies their procedures and qualifications. They must be read consistently. A specifically agreed written booking variation takes priority on the subject it expressly changes, subject always to mandatory law and any information or representations that the law makes binding. A general reference to standard terms on a purchase order does not itself record our agreement to a variation. Nothing in this section removes a consumer's rights or permits us alone to decide the meaning of an unclear term.

3. What the course includes

3.1 Description and standard. We will deliver the training described on the applicable course page and in the accepted booking or expressly agreed communications, with reasonable care and skill. The booking will identify any specific inclusions or limitations, including course materials, lab access, recordings, attendance certificates and examination vouchers where applicable. An item is included only if it is described as included or otherwise agreed; we do not remove anything previously promised by relying on this sentence.

3.2 Schedule. The booking identifies the course's reference time zone, dates, session length and full- or half-day format. Use those details when planning attendance, particularly across time zones or daylight-saving changes. A half-day schedule divides the course across the stated sessions; it does not change the agreed course content or total teaching commitment without agreement.

3.3 Course status. Any course-specific promise about running a class that we give you before booking, including a Guaranteed to Run or Cancel no more than Once promise, forms part of the booking on its stated conditions. We do not override those promises through a general minimum-attendance cancellation clause. Exceptional disruption is addressed in section 14.

3.4 Outcomes and prerequisites. We will state material prerequisites and any assessment or certification arrangements before booking. Participants should have the stated background and complete any specified preparation. Attendance is training rather than a guarantee of a particular examination result, certification, employment outcome or production-system result. This does not reduce our obligation to provide the course and services we have described.

4. Prices and payment

4.1 Agreed amount. The course price, currency, tax treatment, included items and any expressly agreed extra charges are those presented and accepted for the booking. Any consumer total must include applicable taxes and known mandatory charges before commitment. A later price change does not change an accepted booking without agreement or a lawful basis identified before acceptance.

4.2 Payment method and due date. We accept the payment method agreed for the booking, which may include card payment, invoice or authorised Palo Alto Networks training credits or vouchers. The accepted booking, quotation or invoice will identify the payment due date and any agreed credit terms.

4.3 Card payment. Card payments are handled through the payment service identified in the checkout. A payment authorisation or receipt and acceptance of a course place are distinct unless the confirmation expressly combines them. If we cannot accept a booking for which we have received money, we will return that payment without undue delay; taking payment does not permit us to retain it for a rejected request.

4.4 Training credits and vouchers. Credits or vouchers must be valid, eligible for the course, sufficient and authorised by their owner. We may verify those matters with the issuer or owner. Submitting details does not itself establish that they have been accepted or redeemed. If they cannot be used, we will explain the issue and seek an agreed alternative; we will not silently charge a different payer or treat a free reservation as an unpaid cash booking. Any payment obligation for an already accepted paid booking remains subject to its agreed funding conditions and your statutory rights.

4.5 Third-party payment and resellers. The confirmation must identify whether a reseller buys as Customer in its own name or acts with authority for a named customer. A payer or credit owner may be different again. Our contract and fees follow the identified arrangement, not an assumption that all named people are interchangeable. Any separate reseller agreement and expressly agreed commercial terms continue to apply to the matters they govern. We will use the agreed booking contacts for communications and will not treat a learner's attendance as consent to marketing.

4.6 Disputed invoices. Tell us promptly if an invoice appears wrong, identifying the disputed item so we can investigate. A Business Customer must pay undisputed amounts when due. This does not restrict a consumer's legal right to withhold an appropriate amount where a service is not supplied as agreed.

4.7 Refund destination. Cash refunds will normally use the original payment method and payer, unless otherwise lawfully agreed. A credit- or voucher-funded reversal will follow the issuer's applicable process and the rights of the lawful credit owner; payment in credits does not create an automatic entitlement to receive their advertised cash value. Equally, an issuer process does not remove any refund or remedy that we are legally required to provide. The booking must identify any material restrictions before acceptance.

5. Equipment and access

5.1 Participant equipment. Unless we expressly agree otherwise, each Participant must bring their own suitable PC. Online Participants also need a stable internet connection and USB headset, together with any software or access requirements notified before booking. Tell us before the course if an accessibility need requires a different arrangement so we can discuss suitable support.

5.2 Joining and lab access. We will provide the joining instructions and included training-system access needed for the course. Access is for the authorised Participant and the stated course/access period; it is not permission to share an account or allow unregistered people to attend. Any relevant supplier licence or technical requirement must be made available before it is relied upon as a condition of participation.

5.3 Technical problems. Tell the instructor or training team promptly if access fails so we can investigate. Responsibility depends on the cause and the agreed service; a problem caused by the Participant's equipment is different from a failure to supply our promised training or labs. We do not exclude all responsibility merely because a third-party platform is involved. Sections 7, 14 and 16 apply where relevant.

6. Changing or cancelling your booking

6.1 Rescheduling. Tell us at least 10 business days before the course starts if you need to reschedule. We will arrange an available replacement course with you. We may also agree a shorter-notice change where there are enough Participants for the original class to proceed. A short-notice exception is agreed case by case and is not guaranteed.

6.2 Meaning of business day. For calculating the notice period, a business day is Monday to Friday excluding public holidays in Ireland. The notice period is counted back from the scheduled start of the course. Any different definition expressly agreed for the booking will apply instead.

6.3 Substitutions. You may substitute a Participant before the course starts if the original Participant has not accessed the training materials. Tell us the replacement's details in time to arrange access. Coursebooks that have already been accessed cannot be replaced or transferred under this substitution policy. This restriction does not extinguish any statutory cancellation or remedy rights.

6.4 Non-attendance. If a Participant cannot attend and you were unable to notify us in time, contact us to discuss the options. Our standard commercial policy does not guarantee a refund or rescheduling for a no-show. This does not apply where you are exercising a statutory cancellation or remedy right, or where we failed to supply the agreed service. For Consumers, any payment consequence is also subject to the fairness assessment in section 6.5.

6.5 Commercial cancellations and course credit. For Business Customers, booked training is non-refundable outside the refunds provided by these terms or applicable law. We are willing to apply the payment towards another course; contact us to agree the replacement and any price difference before it is booked. We do not introduce a new expiry period or administrative charge for that arrangement in these terms. This does not create an unconditional short-notice rescheduling right or override section 6.4. For Consumers, any amount retained or charged following cancellation or non-attendance must be fair and proportionate in the circumstances. We will take account of reasonable unavoidable loss, costs saved and whether the place is filled by another paying participant, and refund any amount that we are not entitled to retain. Your statutory cancellation and remedy rights remain separate and unaffected.

6.6 How to tell us. Contact operations@consigas.com with the booking reference, course and requested change. Written notice helps avoid misunderstandings. Where the law allows a consumer to cancel by any clear statement, we do not require our form, a particular phrase or internal approval as a condition of cancellation.

7. Changes or cancellation by Consigas

7.1 Notice and alternatives. If a change becomes necessary, we will tell the booking contact as soon as reasonably possible and explain the available alternatives. We will not change a classroom booking into an online course, or make another material change to the agreed service, without your agreement unless applicable law permits that change. If we cannot provide the agreed service and you do not accept an alternative, section 7.4 and your applicable remedies apply.

7.2 Instructor unavailability. If an instructor becomes unexpectedly unavailable, we will seek a suitable replacement or discuss rescheduling. If no replacement instructor is available and the new schedule does not work for you, you may choose a full refund of the affected course booking instead. We will not require you to accept course credit in place of that refund.

7.3 Existing running guarantees. The course-specific running guarantees in section 3.3 remain binding on their stated conditions. An ordinary low-enrolment decision is not automatically an event beyond reasonable control.

7.4 Undelivered courses. If we cancel a course and do not supply an alternative that you accept, we will refund the fees paid for the undelivered course and release you from any unpaid fees for it. For a course partly delivered, any agreed resolution must address the undelivered portion and your applicable remedies. Section 14 addresses exceptional disruption; statutory rights take priority in every case.

7.5 Timing. We will make an agreed commercial refund without undue delay. A statutory refund will meet the applicable statutory deadline and payment-method requirements; section 16 explains consumer withdrawal refunds. A refund of course fees is separate from any claim for additional loss, which is assessed under section 13 and applicable law.

8. Instructors

8.1 Assignment. We select instructors suitable for the course. A particular instructor is not guaranteed unless we have expressly agreed that commitment in writing. An instructor substitution does not permit us to reduce the promised training standard or materially change the course.

8.2 Delivery partners. We may use appropriately qualified instructors or delivery providers to supply our training, while remaining responsible for our contractual obligations as the identified supplier. A booking supplied by another contracting entity must make that supplier and its applicable terms clear before commitment; these terms do not silently substitute a different supplier.

9. Training materials and intellectual property

9.1 Ownership. Coursebooks, slides, exercises, demonstrations, recordings, software and lab resources remain the property of Consigas or their respective owners, including Palo Alto Networks where applicable. Buying a course does not transfer ownership of that material or grant a right to resell or publish it.

9.2 Permitted use. Subject to the applicable licence made available for the booking, an authorised Participant may use the supplied materials for their personal educational use in connection with the course. You and Participants must not share access credentials or copy, alter, publish, redistribute, resell or make those materials available to others without the rights holder's permission, except where the law permits the use without that permission. These terms do not override rights that cannot lawfully be restricted.

9.3 Third-party terms. Any applicable vendor courseware, software or lab licence governs its own material to the extent disclosed and lawfully applicable. We do not grant broader rights than the owner allows. We will not use an undisclosed third-party term to remove a statutory remedy against us or an inclusion promised in the booking.

10. Recordings

10.1 Recording Policy. We record our training sessions and share the recordings with participants after the course to support their learning and future reference. If you prefer not to be recorded, please tell your instructor. We will then stop recording that session and provide a reference recording from a previous class instead.

11. Personal information

11.1 Privacy information. We handle personal information as explained in our Privacy Policy and any relevant booking or recording notice. Contact privacy@consigas.com about privacy rights. The Privacy Policy informs you about processing; accepting these terms does not turn every processing activity into processing based on consent.

11.2 Service recipients and providers. Course-related information may be shared with the suppliers and recipients described in that policy, including Palo Alto Networks and OnFulfillment where relevant. Providers processing on our behalf must be subject to appropriate data-protection terms. Other recipients may be independent controllers for particular activities. These roles depend on what they actually do and are not determined simply by calling every recipient a partner.

11.3 Booking for someone else. If you provide another person's information, you must have an appropriate basis for doing so, supply accurate details and make the relevant privacy information available to them. Do not supply sensitive personal information through a general booking field. Contact us privately to discuss any necessary support arrangements.

11.4 Separate permissions. Course administration, optional marketing and optional website analytics have distinct purposes and requirements. A course booking does not automatically opt a Participant or reseller's customer into marketing or optional cookies. A separate data-processing agreement will be used if the actual relationship requires one; these terms do not assume that all customer and learner data is processed solely on the Customer's instructions.

12. Conduct and confidentiality

12.1 Learning environment. Participants must behave respectfully, follow reasonable course and safety instructions, and avoid harassment, discrimination, disruption, misuse of training systems or interference with other Participants. Training labs must be used only for authorised exercises, not to attack external systems or upload confidential production data without authorisation.

12.2 Proportionate action. We may take reasonable steps to protect the class, including a warning, temporary restriction or removal of a seriously or persistently disruptive Participant. Where practical, we will explain the concern and allow it to be addressed before removal. Urgent safety, security or harassment issues may require immediate action. Any payment or refund consequence must be assessed under the booking and applicable law; removal does not automatically justify keeping all fees in every case.

12.3 Confidential information. If either party receives the other's information that is identified as confidential or should reasonably be understood to be confidential, the recipient will use it only for the booking and related obligations, protect it with reasonable care and disclose it only to people who need it for that purpose and are subject to appropriate confidentiality duties.

12.4 Exceptions and required disclosure. This does not restrict information that is lawfully public, already lawfully known without restriction, independently developed, or lawfully received from someone entitled to disclose it. A disclosure required by law is permitted; where lawful and practical, the recipient will give advance notice and cooperate on reasonable protective measures. Nothing prevents a protected report to a regulator, law-enforcement body or professional adviser.

12.5 Shared classes. Other organisations may attend the same public class. Do not disclose confidential business information in an open session or recording. These terms do not create a confidentiality agreement between every unrelated Participant; ask us about private training if you need a closed setting.

13. Responsibility and liability

13.1 Responsibilities that remain. Nothing in these terms excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited.

13.2 Business booking cap. Subject to section 13.1 and any specifically agreed written variation, our total liability to a Business Customer arising out of or in connection with the affected booking, whether in contract, negligence or otherwise, is limited to the amount paid to Consigas for that booking. This cap does not reduce our obligation to return fees where a refund is due under these terms. For a booking paid with training credits or vouchers, the monetary value credited against the affected booking must be identified in the accepted booking before this formula is relied upon.

13.3 Consumer rights. The business cap in section 13.2 does not apply to a Consumer. Nothing in these terms restricts the service, digital-content, cancellation, refund, compensation or other rights and remedies that a Consumer has under applicable law. The commercial no-refund and no-show policy does not override those rights.

13.4 Assessment of claims. Subject to the limits above and any specifically agreed written variation, a claim for loss is assessed under the applicable law, including causation, recoverability and reasonable steps to reduce loss.

14. Events beyond reasonable control

14.1 Exceptional events. An exceptional event beyond a party's reasonable control may prevent or delay the training, for example a natural disaster, government restriction, pandemic disruption or major external infrastructure failure. The affected party must take reasonable steps to avoid or reduce the effects. Ordinary low enrolment, a change of commercial preference or an avoidable failure to arrange resources is not automatically such an event.

14.2 Notice and alternatives. The affected party will notify the other promptly, explain the effect on the course and discuss practical alternatives. We will seek to arrange a suitable replacement date or course with you. Neither party is liable for a delay or failure to perform to the extent it is caused by the qualifying event, subject to this section and rights that the law preserves.

14.3 If disruption continues. If the event materially prevents delivery for 15 consecutive days, either party may end the affected undelivered part of the booking by notice. We will refund prepaid fees for that undelivered part and cancel unpaid fees attributable to it. This does not require a Consumer to wait 15 days where the law gives an earlier right to a remedy.

14.4 Existing rights. The Schedule Changes refund promise remains available on its stated conditions. This section does not release either party from every obligation, permit us to retain fees for training that will never be supplied, or remove accrued rights. Payment for training already supplied remains due where lawfully payable. Statutory cancellation and refund rights continue to apply.

15. Feedback and complaints

15.1 Contact. Tell the instructor or email operations@consigas.com if something is wrong or you have feedback. Include the course, dates, booking reference and an explanation of the problem so we can investigate and discuss an appropriate resolution. We welcome early notice, but do not impose a new short deadline that removes legal rights.

15.2 Resolution. We will consider complaints fairly and seek an appropriate remedy where training has not been supplied as agreed. Talking to us first is encouraged; it is not a condition that prevents you exercising a legal right, contacting a regulator or starting proceedings within an applicable deadline. These terms do not require arbitration or promise membership of an unverified dispute-resolution scheme.

16. Additional rights for consumers

16.1 General protection. This section applies where you are a Consumer and the relevant consumer-law conditions are met. It supplements the rest of the contract and does not replace or narrow statutory rights. The fact that a vocational course is booked for a particular date is not, by itself, treated in these terms as excluding cancellation rights for dated leisure activities.

16.2 Cancelling a distance booking. Where the statutory right applies to a course booked online, by telephone or another distance method, you may cancel without giving a reason within 14 days after the day the contract is concluded. For example, if the contract is concluded on the first day of a month, the usual cancellation period ends at the end of the fifteenth day. Calendar days are counted, with any extension required where the final day falls on a Saturday, Sunday or applicable public holiday. A longer period or other protection required by law continues to apply, including where required cancellation information was not provided.

16.3 Giving notice. To cancel, inform Consigas Limited at the postal or email address in section 1.1 by a clear statement of your decision before the period expires. You may use the model form in Appendix A, but do not have to. The cancellation takes effect in accordance with the law; it does not depend on us agreeing to it. Keep evidence of sending the notice.

16.4 Refund. For a valid statutory cancellation, we will reimburse payments received for the cancelled contract without undue delay and no later than 14 days after we are informed of your decision, subject only to deductions that the law permits, such as section 16.5. We will use the original means of payment unless you expressly agree otherwise, and will not charge a refund fee. We will not insist on course credit instead of a refund to which you are entitled.

16.5 Service starting within the cancellation period. If you want the training service to start during that period, we must obtain the express request and acknowledgements required by law before starting. If you then cancel after part of the service has been properly supplied, you may have to pay an amount proportionate to what was supplied up to cancellation, provided the statutory conditions have been met. The right to cancel the service is lost on full performance only where the required prior express consent and acknowledgement have been obtained. Simply starting the course, ticking a general terms box or accessing a coursebook does not by itself satisfy all those conditions.

16.6 Digital materials. If a separately relevant supply of non-tangible digital content begins during the cancellation period, the applicable loss-of-cancellation conditions require the necessary prior express consent, acknowledgement and confirmation. We will explain the relevant component and its consequences before asking for that choice. These terms do not declare that accessing a digital coursebook extinguishes cancellation rights in the whole live-training booking.

16.7 Problems with supply. We must supply the service and any included goods or digital elements in accordance with the contract and applicable legal standards. Depending on the problem and the law, your remedies may include having the issue corrected, a price reduction, termination and refund, withholding an appropriate amount, or compensation. These protections are separate from a change-of-mind cancellation period and are not removed when that period ends.

17. Applicable law and courts

17.1 Irish law and business disputes. Irish law governs these terms, each booking and related non-contractual claims, subject to section 17.2 and any law that cannot be displaced by agreement. For a Business Customer, the courts of Ireland have exclusive jurisdiction unless a specifically agreed written contract provides otherwise.

17.2 Consumers. The choice of Irish law does not deprive a Consumer of mandatory protections of another country's law where those protections apply. A Consumer may use any court that mandatory jurisdiction rules entitle them to use, including a home-country court where the relevant conditions are met. Nothing requires a Consumer to bring every dispute in Ireland or surrender a mandatory procedural right.

18. Other terms

18.1 Communications. References to writing include email. Use the booking contacts for routine communications and operations@consigas.com for notices to us. Tell us if a contact address changes. We will not deem a statutory consumer cancellation late merely because we have not opened or processed a notice sent within the permitted period.

18.2 Changes to these terms. We may publish a new version for future bookings. A change to an existing booking requires the necessary agreement or legal basis; posting a new version on the website alone does not change it. We will preserve the version and expressly agreed variations that apply to your booking.

18.3 Separate provisions. If a provision is invalid or unenforceable, the remaining provisions continue so far as the law permits. An unfair consumer term is treated as the law requires; this clause does not allow us to rewrite it unilaterally to the Consumer's disadvantage.

18.4 Delay in enforcement. A delay in exercising a contractual right does not, by itself, prevent that right being exercised later, subject to applicable law and any binding waiver or agreement. It does not extend a statutory deadline or extinguish another party's rights.

18.5 Transfer. A transfer of contractual rights or obligations requires any consent and safeguards required by law or the applicable booking. We do not reserve an unrestricted right to replace the contracting supplier or reduce the Customer's rights. Resale and participant substitutions are governed by the actual reseller arrangement and section 6, rather than a general transfer permission.

19. Standalone lab rental

19.1 Applicable terms. This section applies to lab access rented separately from an instructor-led course. The supplier details, customer definitions and authority requirements in section1, booking provisions in section2, payment provisions in section4, intellectual-property provisions in section9 and general provisions in sections11–18 also apply. For that purpose, references to training or a course mean the booked lab service where relevant, and a Participant means an authorised lab user. This section takes priority for standalone lab rental. Class attendance, instructor assignments, session recordings and course rescheduling or running guarantees do not apply.

19.2 What you are booking. Before you commit, we will identify the lab environment, quantity, rental period, access start and end arrangements, relevant time zone, technical requirements, included support, price, applicable taxes and payment arrangements. These details form part of the booking and will be confirmed in a form you can keep. Rental includes access to the booked environment and the instructions needed to connect. It does not include instructor-led tuition, lab guides, coursebooks or recordings unless expressly included in the booking.

19.3 Permitted use. Authorised users may use the lab for learning and practice within the agreed purpose and rental period, subject to the applicable licence. You must not share credentials with unauthorised people, resell access, attack external systems or upload confidential production data without authorisation. The ownership and licence protections in section9 apply. Renting a lab does not transfer ownership of its software or resources.

19.4 Support and access problems. The contact named for the lab should report access problems promptly to operations@consigas.com. You are responsible for meeting the notified equipment and connection requirements. We remain responsible for supplying the lab access we agreed to provide. If a failure for which we are responsible prevents that access, we will take reasonable steps to restore it. Where agreed access cannot be supplied, we will offer replacement access or a rental extension that you accept, or refund the fees attributable to the access we cannot supply. This does not restrict a remedy or earlier refund required by law.

19.5 Changes and cancellation. Changes to the start date, rental period or authorised users require our agreement. For Business Customers, confirmed lab rentals are non-refundable except where a refund is due under these terms or applicable law. We may agree to apply payment for an unused rental towards another lab booking, with the replacement arrangements and any price difference agreed beforehand. Choosing not to use access supplied as agreed does not by itself entitle you to a refund or extension. For Consumers, any amount retained following cancellation must be fair and proportionate, taking account of reasonable unavoidable loss, costs saved and whether released capacity is sold to another customer. Statutory cancellation and remedy rights remain unaffected.

19.6 Consumer rights. Section16 applies to qualifying consumer lab bookings, with references to the training service read as references to the lab rental. Lab access is supplied over the agreed rental period; providing access credentials does not by itself complete the service or remove a statutory cancellation right. Any legally required early-start request and acknowledgement must be obtained separately. Rights concerning access that is faulty or not supplied as agreed remain separate from change-of-mind cancellation rights.