Panorama: Centralized Network Security Administration

Training Scope

The training provided will follow the details specified on our webpage or as explicitly outlined through direct communications, such as emails. We ensure our training matches these descriptions so that you get the most out of our courses.

Technology Requirements

Bring your own PC, and for those joining us virtually, stable internet and a USB headset are must-haves. Built-in mics? They’re like the free coffee in the lobby: they’ll do in a pinch, but it’s not why you’re here.

Rescheduling Policy

Life doesn’t always stick to a plan, and neither do we. If you need to reschedule your training session, just let us know at least 10 business days in advance. We’re also happy to make an exception and reschedule on shorter notice if we have sufficient participants to proceed with the class.

• Participant Substitution: Swap out participants anytime before the start, just make sure they haven’t logged in and accessed the training materials, as accessed coursebooks cannot be replaced.
• No Shows: If circumstances prevent you from attending your scheduled class and you couldn’t notify us in time, please reach out to discuss options. We’re all about second chances, although standard policy does not guarantee a refund or rescheduling in such cases.
• No Refunds: For cancellations outside any statutory cancellation or refund rights, we do not offer refunds for booked training sessions. However, we are more than willing to apply your payment towards another course. This does not affect the refund offered under Schedule Changes.

Schedule Changes

In the rare event that an instructor is unexpectedly unavailable, we may need to reschedule your class. If no alternate instructor is available and the new schedule doesn’t work for you, you have the option to receive a full refund.

Instructor Assignments

We aim for consistency in our training, but please note that instructor assignments may vary based on availability and are not guaranteed to be specific individuals.

Copyright and Usage of Training Materials

Our training materials are for your eyes only. You agree not to share, alter, or redistribute any training materials provided. These materials are protected by copyright and are intended solely for your personal educational use.

Recording Policy

We record our training sessions and share the recordings with participants after the course to support their learning and future reference. If you prefer not to be recorded, please tell your instructor. We will then stop recording that session and provide a reference recording from a previous class instead.

Data Protection and Privacy

At Consigas, protecting your personal information is fundamental to our business ethics. We assure you that your information is not sold, rented, or traded with other companies for marketing purposes. Our Privacy Policy outlines how we handle your personal data with transparency and care. We may share your personal information with trusted partners like Palo Alto Networks and OnFulfillment for course-related purposes, as well as with service providers who help us deliver and improve our services. Service providers acting on our behalf must process personal data under appropriate data-protection terms. Some recipients act as independent controllers for certain purposes, as explained in our Privacy Policy.

Ethical Conduct

We’re all about good vibes and great learning. Disrupt the peace, and we might have to show you the virtual door. We encourage a respectful and conducive learning environment. Should any participant’s behaviour disrupt the course or affect others, we reserve the right to take appropriate measures. We believe in fostering a positive and inclusive training atmosphere for all attendees.

Limitation of Liability

We’re here to train, not to entangle in legal battles. For business bookings, our responsibility for a claim is normally capped at what you’ve paid us for that booking. That’s a limit, not a get-out-of-jail-free card: some responsibilities can’t be capped, and your legal rights still apply. The details below explain where the line sits.

Force Majeure

Should the sky fall or the earth shake, we may need a new date in the diary. If something beyond our reasonable control stops a class, we’ll work with you on rescheduling or another course. Our Schedule Changes refund promise and your legal rights still stand, Mother Nature doesn’t get to rewrite those.

Feedback and Complaints

Love it? Hate it? Have an idea? Talk to us after class or shoot an email to operations@consigas.com. Your two cents might be worth a fortune in improvements.

Dispute Resolution

Got a beef? Should any disputes arise related to our training services, we encourage you to first contact our training team at operations@consigas.com to attempt to resolve the issue amicably. Can’t sort it there? Irish courts are our usual next stop. If the law gives you the right to take it to a court closer to home, that door stays open too.